Dolphin Active 11/11+ Troubleshooting

The Dolphin Active 11/11+ cleaner power-supply or switch is not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • Black power cable is not connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back ON.

The Dolphin Active 11/11+ cleaner does not move / red light on the power supply.

Cause Solution
  • The blue floating cable is not connected into the power supply.
  • An obstacle is blocking the impeller, tracks or wheels.
  • Pool cleaner is out of water.
  • Check that the blue floating cable is securely connected into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing is blocking the tracks or wheels.

The Dolphin Active 11/11+ cleaner moving in circles.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of spec.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover
  • Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.

The Dolphin Active 11/11+ cleaner does not turn or moves in one direction only.

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Active 11/11+ cleaner moves but does not clean the pool.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Active 11/11+ cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Pool
  • Cleaner to freely reach the entire pool area.
  • Check there is enough slack in the blue floating cable for the
  • Pool Cleaner to reach all of the pool. Clean the filter basket.

The Dolphin Active 11/11+ blue floating cable has kinks.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

The Dolphin Active 11/11+ cleaner does not climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
  • Adjust chemical levels and scrub walls.
  • Remove debris stuck in the impeller-house or impeller-cover.
➤ I have problems with my Dolphin Active 11/11+

Most Common Dolphin Active 11/11+ Reported Problems

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Technical Malfunction Issues

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Power and Charging Issues

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Performance Issues

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Setup and Usage Issues

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Submit an Product Issue for Dolphin Active 11/11+

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