The Dolphin S300i has a total of 4 reported issues across 3 categories. The most common categories are Technical Malfunctions (2 issues) and Power and Charging (1 issue). Frequently reported problems include Bluetooth connectivity failures, movement issues where the robot attempts to move only inches before stopping, and flashing lights indicating malfunctions. Users also express concerns about power failures, with the unit showing signs of receiving power but remaining non-functional. Notable trends suggest persistent electrical malfunctions and performance issues related to the filter basket, affecting the overall cleaning efficiency of the device.
Dolphin S300i Troubleshooting
User Reported Dolphin S300i Problems
- Power button issues
- Bluetooth connectivity problems
- Robot not moving
- Intermittent movement
- Flashing indicator lights
- Filter basket malfunction
- Control box power
- WiFi connection issues
- Debris collection failure
- Possible motor failure
Most Common Dolphin S300i Reported Problems
Technical Malfunction Issues
Multiple users report issues with the Dolphin S300i, primarily related to connectivity problems, movement failures, and operational inconsistencies, often despite attempts to troubleshoot and maintain the device.
- Bluetooth Connectivity Issues: Some users have reported difficulties connecting the Dolphin S300i to Bluetooth, indicating a potential issue with the wireless communication functionality.
- Movement Failures: Several users experience the robot not moving at all, though it does vacuum debris. This issue is noted to occur intermittently, with the unit attempting to move only a few inches before stopping, suggesting possible motor or mechanical failures.
- Flashing Lights Indicating Malfunctions: Users have observed the robot displaying a flashing blue/red/green light pattern while powered on, which may indicate a malfunction or error state within the unit.
- Power Status Concerns: Reports indicate that the power center shows a steady blue light, implying the unit is receiving power, yet the robot remains non-functional, raising questions about internal component issues.
Power and Charging Issues
Multiple users report issues with the Dolphin S300i, primarily related to power failures and electrical malfunctions, often occurring despite the presence of power indicators.
- Power Failure to Start: Numerous users indicate that the Dolphin S300i shows power to the control box and the Wi-Fi indicator is active, but the power button blinks a few times and then turns off, preventing the unit from starting. This issue appears to be a common frustration among users.
- Electrical Malfunctions: Reports suggest that while the control panel may light up, the robot itself does not power on. This indicates potential underlying electrical issues that could be affecting the unit’s ability to operate.
- Flashing Power Button: Users have noted a specific pattern where the power button blinks after plugging in the unit, which may suggest a fault in the power supply or internal components, as the device ultimately fails to activate.
- User Troubleshooting Attempts: Many users have attempted basic troubleshooting steps, such as checking connections and ensuring the unit is clean, yet these efforts have not resolved the power issues, highlighting a potential need for further technical support.
Performance Issues
Users have reported issues with the Dolphin S300i, primarily concerning the filter basket not releasing water, leading to leaves and debris floating away, which affects the cleaning efficiency of the device.
- Filter Basket Malfunction: A significant number of users have noted that the filter basket fails to release water properly. This issue appears to be prevalent and often results in collected debris not being properly disposed of, causing it to float away instead of being filtered out.
- Cleaning Efficiency Problems: Many reports indicate that the inability of the filter basket to function correctly leads to poor cleaning performance. Users frequently mention that despite the robot operating, the presence of floating debris indicates a failure in the cleaning process.
- Troubleshooting Attempts: Users have attempted various troubleshooting methods, including cleaning the filter basket and checking for blockages, but these efforts often do not resolve the issue, suggesting a more systemic problem with the design or functionality of the filter system.
- Common Scenarios: The issue is often reported after the unit has been in operation for a while, indicating that wear and tear may contribute to the filter basket’s failure to release water effectively.
Setup and Usage Issues
Customer Support Issues
Other Issues
Troubleshooting Your Dolphin S300i: Manufacturer's Recommendations
Power and Battery Issues
Dolphin S300i – Power Supply or Switch LED Not Working
| Possible Causes | Solutions |
|---|---|
|
|
Movement and Operation Issues
Dolphin S300i – Not Turning or Moves in One Direction
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin S300i – Not Moving
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin S300i – Moving in Circles
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin S300i – Not Climbing Walls
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin S300i – Only Cleans Part of the Pool
| Possible Causes | Solutions |
|---|---|
|
|
Cable Issues
Dolphin S300i – Kinks in the Floating Cable
| Solutions |
|---|
|
Operational Issues
Dolphin S300i – Starts and Then Stops
| Possible Causes | Solutions |
|---|---|
|
|
Dolphin S300i Pool Cleaner Not Working?
If you're experiencing issues with your Dolphin S300i pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.
My Dolphin S300 has power to the control box, the wifi indicator is on but the power button blinks a couple times after plugging it in then the power button turns off. It won’t power the Dolphin on.
Issue Category:
Power and Charging
Ownership Length:
N/A
Bluetooth won’t connect
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
I have a dolphin s300i that does not move, but does vacuum debris. Intermittently, it will try to move, but only a few inches. The light on the robot flashes blue/red/green the entire time that it is on. The track seem free and clear of debris. The power center is steady blue. Does this unit need a motor?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Did you get an answer? Mine is doing the same thing!!
Submit Your Own IssueThe filter basket is not releasing water, so leaves collected floated away. Please help.
Issue Category:
Performance
Ownership Length:
N/A