Dolphin S50 Troubleshooting

The Dolphin S50 power-supply or its switch led are not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not well connected
    into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply off. Wait 30 seconds then turn it back on

The Dolphin S50 Pool Cleaner does not move.

Cause Solution
  • The floating cable is not well connected
    into the power supply outlet.
  • An obstacle blocks the impeller, tracks or wheels
  • Check that the floating cable is securely connected all the way into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller. Verify that nothing blocks the tracks or wheels.

The Dolphin S50 Pool Cleaner is moving in circles.

Cause Solution
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or
    impeller-cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of Spec.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).
  • Place power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions

The Dolphin S50 Pool Cleaner does not turn or moves in one direction only

Cause Solution
  • Debris stuck in the impeller-house
    or impeller-cover.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

The Dolphin S50 Pool Cleaner moves but does not clean the pool.

Cause Solution
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or
    impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

The Dolphin S50 Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating is released for the
    correct operation of the Pool Cleaner.
  • Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool.
  • Clean the filter basket/canister.

The Dolphin S50 floating cable has kinks.

Cause Solution
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or
    impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

The Dolphin S50 Pool Cleaner doesn’t climb the walls.

Cause Solution
  • Clogged filter basket/canister.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or
    impeller-cover.
  • Clean the filter basket/canister.
  • Check the level of the chemicals of the water. Improper levels may allow the growth of algae making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

 

➤ I have problems with my Dolphin S50

Most Common Dolphin S50 Reported Problems

Technical Malfunctions
1 issues

Technical Malfunction Issues

No value found for field: technical_malfunctions

Power and Charging Issues

No value found for field: power_and_charging

Performance Issues

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Setup and Usage Issues

No value found for field: setup_and_usage

Customer Support Issues

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Other Issues

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Dolphin S50 Pool Cleaner Not Working?

If you're experiencing issues with your Dolphin S50 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

Submit an Product Issue for Dolphin S50

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