Dolphin Explorer E20 Troubleshooting

What Should I Do If My Dolphin Explorer E20 Cleaner’s Power Supply or Its Switch LED Are Not Working?

If your Dolphin E20 is completely unresponsive and not moving, you should consider these troubleshooting steps:

1. Check Voltage: Ensure there is voltage in the wall socket. If there is no power, the cleaner will not operate.
2. Power Supply Connection: Verify that the power supply is plugged in and turned ON. A loose connection can prevent the cleaner from receiving power.
3. Inspect the Power Cable: Make sure the power cable is securely connected to the power supply inlet. A poor connection can lead to power issues.
4. Reset the Power Supply: Turn off the power supply, wait for 30 seconds, and then turn it back on to reset any internal issues.

What Actions Can I Take If My Dolphin Explorer E20 Moves but Does Not Clean the Pool?

If your Dolphin E20 is moving but not cleaning, you should consider these troubleshooting steps:

1. Check Filter Basket: Inspect the filter basket/canister for clogs. Clean it thoroughly to ensure proper suction.
2. Debris in Impeller: Look for debris stuck in the impeller-house or impeller-cover that may be affecting cleaning performance. Remove any blockages.
3. Power Supply Position: Ensure the power supply is positioned correctly to allow the cleaner to access all areas of the pool.

How Can I Resolve the Issue of My Dolphin Explorer E20 Moving in Circles?

If your Dolphin E20 is moving in circles, you should consider these troubleshooting steps:

1. Check for Obstructions: Inspect the tracks or wheels for any debris that may be causing the cleaner to move in circles. Remove any obstacles.
2. Floating Cable Condition: Ensure that the floating cable is not tangled or caught on anything that could restrict movement.
3. Power Supply Position: Verify that the power supply is positioned correctly to allow the cleaner to reach all areas of the pool.

What Can I Do If My Dolphin Explorer E20’s Floating Cable Has Kinks?

If your Dolphin E20’s floating cable has kinks, you should consider these troubleshooting steps:

1. Cable Inspection: Inspect the floating cable for any visible kinks or damage.
2. Stretching the Cable: To remove kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.
3. Proper Storage: When storing the cable, roll it up without kinks to prevent future issues.

How Should I Address the Issue of My Dolphin Explorer E20 Cleaning Only Part of the Pool?

If your Dolphin E20 is only cleaning part of the pool, you should follow these troubleshooting steps:

1. Power Supply Position: Check that the power supply is positioned to allow the cleaner to reach all areas of the pool.
2. Floating Cable Slack: Ensure there is enough slack in the floating cable for the cleaner to navigate the entire pool.
3. Filter Basket Condition: Inspect and clean the filter basket/canister to ensure it is not clogged.

What Steps Should I Take If the Dolphin Explorer E20 Does Not Turn or Moves in One Direction Only?

If your Dolphin E20 is not turning or only moves in one direction, follow these troubleshooting steps:

1. Inspect the Impeller: Check for any debris stuck in the impeller-house or impeller-cover that may be preventing proper movement. Remove any obstructions.
2. Floating Cable Connection: Ensure that the floating cable is securely connected to the power supply outlet.
3. Power Supply Position: Make sure the power supply is positioned correctly to allow the cleaner to navigate the pool effectively.

What Should I Do If My Dolphin Explorer E20 Cleaner Does Not Move?

If your Dolphin E20 is not moving, you should follow these troubleshooting steps:

1. Floating Cable Connection: Check that the floating cable is securely connected to the power supply outlet. A loose connection can prevent the cleaner from operating.
2. Obstruction Check: Inspect the impeller, tracks, or wheels for any obstacles that may be blocking movement. Remove any debris that could hinder operation.
3. Power Supply Status: Ensure that the power supply is plugged in and turned ON. If the power supply is off, the cleaner will not function.
4. Cable Condition: Look for any damage or kinks in the floating cable that may affect performance. Straighten out any kinks to ensure proper operation.

What Should I Do If My Dolphin Explorer E20 Starts and Then Stops?

If your Dolphin E20 starts but then stops shortly after, here are the steps you should follow:

1. Power Supply Check: Ensure that the power supply is plugged in and turned ON. Check for any issues with the power socket to confirm that it is providing voltage.
2. Floating Cable Connection: Inspect the floating cable to ensure it is securely connected to the power supply outlet. A loose connection can cause the cleaner to stop unexpectedly.
3. Debris in Impeller: Check for any debris trapped in the impeller-house or impeller-cover. If the impeller is blocked, it may cause the cleaner to stop. Remove any obstructions as needed.
4. Overheating Protection: The Dolphin E20 may have an overheating protection feature that causes it to stop if it gets too hot. Allow the cleaner to cool down for a while before attempting to restart it.
5. Inspect for Damage: Look for any visible damage to the cleaner, power supply, or cable that may be affecting its operation. If I find any issues, I should consider contacting my dealer or service center for assistance.

How Can I Fix the Problem of My Dolphin Explorer E20 Not Climbing the Walls?

If your Dolphin E20 is not climbing the walls, you should follow these troubleshooting steps:

1. Check Filter Basket: Ensure the filter basket/canister is clean and not clogged, as this can affect suction.
2. Algae and Water Conditions: Inspect the pool walls for algae or improper pH levels that may make them slippery. Adjust chemical levels as needed.
3. Debris in Impeller: Look for debris stuck in the impeller-house or impeller-cover that may be affecting the cleaner’s ability to climb.