The Dolphin Proteus Dx3 has a total of 0 reported issues across 2 categories. The most common categories are Technical Malfunctions and Power and Charging, with a focus on movement failures and power failures. Users frequently report the unit moving only short distances before stopping, as well as concerns about motor functionality despite adequate power supply. Additionally, there are reports of the unit purging water without movement and failing to turn on, even when troubleshooting attempts have been made. Notable trends suggest potential internal malfunctions affecting both mobility and electrical performance, indicating deeper issues within the device.
Dolphin Proteus Dx3 Troubleshooting
User Reported Dolphin Proteus Dx3 Problems
- Unit not moving
- Handle won’t fold
- Power won’t turn on
- Stuck on side
- Falls upside down
- Basket won’t detach
- Stops moving frequently
- Purges water, no movement
- Unbalanced after repair
- Motor testing issues
Most Common Dolphin Proteus Dx3 Reported Problems
Technical Malfunction Issues
Multiple users report issues with the Dolphin Proteus Dx3, primarily related to movement failures, motor concerns, and operational inconsistencies, often despite efforts to troubleshoot and maintain the device.
- Movement Failures: Users frequently experience the unit moving only short distances (1-2 feet) before stopping, with the same pattern repeating upon restart. This issue appears to be a common frustration among users.
- Motor Concerns: Several reports indicate that users have tested the power supply and confirmed that voltage is adequate (29-30V), yet they suspect motor failure. There is a notable interest in how to definitively test the motor before considering replacement.
- Water Purging Without Movement: Some users report that the unit purges water but does not engage in movement, suggesting possible internal malfunctions affecting mobility.
- Suction Issues: A few users have noted that the basket remains stuck in the vacuum, with no suction being generated, indicating potential blockages or motor issues affecting performance.
Power and Charging Issues
Multiple users report issues with the Dolphin Proteus Dx3, primarily related to power failures and electrical malfunctions, with several attempts at troubleshooting yielding no resolution.
- Power Failures: Numerous users have encountered situations where the machine will not turn on at all, despite confirming that the outlet is functional and trying multiple outlets. This issue appears to be prevalent among users who have owned the machine for about a year.
- Electrical Malfunctions: Some reports indicate that while the control panel may show signs of life, such as lights or beeping, the main unit fails to power on or respond, suggesting possible internal electrical faults.
- Troubleshooting Attempts: Users have mentioned performing basic troubleshooting steps, such as cleaning the machine and checking connections, but these efforts have not resolved the power issues, indicating a potential deeper mechanical or electrical problem.
Performance Issues
Setup and Usage Issues
Customer Support Issues
Other Issues
Troubleshooting Your Dolphin Proteus Dx3: Manufacturer's Recommendations
Power and Battery Issues
Dolphin Proteus DX3 – Power Supply or Switch Not Working
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Movement and Operation Issues
Dolphin Proteus DX3 – Not Moving
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Dolphin Proteus DX3 – Moving in Circles
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Dolphin Proteus DX3 – Not Turning or Moving in One Direction
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Dolphin Proteus DX3 – Stays in One Spot
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Performance Issues
Dolphin Proteus DX3 – Not Cleaning Effectively
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Dolphin Proteus DX3 – Only Cleaning Part of the Pool
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Cable Issues
Dolphin Proteus DX3 – Floating Cable Has Kinks
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Climbing Issues
Dolphin Proteus DX3 – Not Climbing Walls
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Operational Issues
Dolphin Proteus DX3 – Starts and Then Stops
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Dolphin Proteus DX3 – Handle Will Not Go Down
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Dolphin Proteus Dx3 Pool Cleaner Not Working?
If you're experiencing issues with your Dolphin Proteus Dx3 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.
DX3 was working fine, then next time I tried to use it, it would not work. Checked power supply and hookup – Fine. Cleaned unit of any possible debris. When hooked up and turned it moves about 1′ – 2′ and stops. Does not move unless I press start and it repeats 1′ – 2′ movement.
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
Good morning, DX3 Automatic Robotic Pool Cleaner is not working, it is not a power issue I tested the power cord, getting 29-30V at the motor, the motor at amazon costs 349.99, how can I test to know for sure the problem is the motor.
Thank you
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
DX3 will sit and purge water out the top but not move
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
THE HANDLE IN MY FILTER BASKET WILL NOT GO DOWN. ANY SUGGESTIONS?
Issue Category:
Setup and Usage
Ownership Length:
N/A
Same problem happened to me today. Did you solve it? I’m still trying.
Submit Your Own IssueAny update. My handle will not fold down unable to close.
Submit Your Own IssueThe power to our machine won’t turn on anymore. Outlet is good, even tried several other outlets. Nothing. No lights going on at all. Machine is clean.
Had it for a year. Any suggestions???
Issue Category:
Power and Charging
Ownership Length:
N/A
My Dx3 pool cleaner when climbing up the walls will fall on its side & stay stuck there. Besides that it will often flip upside down & become stuck as well. It seems to be un balanced after I changed the Blue power cord going into the cleaner. Any advice??
Issue Category:
Performance
Ownership Length:
N/A
My Proteus Dx3 works but I notice sometimes it just stays in one spot not moving for several minutes. The filter is clean and if I restart, it cleans fine for a while but will eventually stop in one spot for a long time.??
Issue Category:
Performance
Ownership Length:
N/A
The basket won’t come out of vacuum and it doesn’t have any suction?!
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
My Proteus DX3 will move forward about 12”, backup about 24” and then stops and won’t go anywhere. If I restart the unit, it does the exact same thing. Suggestions?
Issue Category:
Technical Malfunctions
Ownership Length:
N/A