Dolphin S100 Troubleshooting

User Reported Dolphin S100 Problems

  • Power button issues
  • Bin not collecting debris
  • Flashing blue light
  • Cleaning cycle failure
  • Malfunction after three years
  • Troubleshooting difficulties
  • Water-related problems
  • Lack of user support
  • Difficulty restarting device
  • General performance decline
➤ I have problems with my Dolphin S100

Most Common Dolphin S100 Reported Problems

Technical Malfunctions
1 issues

Technical Malfunction Issues

Power and Charging Issues

Performance Issues

Setup and Usage Issues

Customer Support Issues

Other Issues

Troubleshooting Your Dolphin S100: Manufacturer's Recommendations

Power and Battery Issues

Dolphin S100 – Power-supply or switch is not working

Possible Causes Solutions
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • Black power cable is not connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back ON.

Movement and Operation Issues

Dolphin S100 – Pool Cleaner does not move

Possible Causes Solutions
  • The floating cable is not well connected into the power supply outlet.
  • An obstacle blocks the impeller, tracks or wheels.
  • Check that the floating cable is securely connected all the way into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller. Verify that nothing blocks the tracks or wheels.

Dolphin S100 – Pool Cleaner is moving in circles

Possible Causes Solutions
  • Clogged filter basket/canister
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of spec.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller house or impeller cover.
  • Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.

Dolphin S100 – Pool Cleaner does not turn or moves in one direction only

Possible Causes Solutions
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

Performance Issues

Dolphin S100 – Pool Cleaner moves but does not clean the pool

Possible Causes Solutions
  • Clogged filter basket/canister.
  • Debris stuck in the impeller house or impeller cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller house or impeller cover.

Dolphin S100 – Pool Cleaner cleans only part of the pool

Possible Causes Solutions
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool.
  • Clean the filter basket/canister.

Dolphin S100 – Floating cable has kinks

Possible Causes Solutions
  • Clogged filter basket/canister
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

Dolphin S100 – Pool Cleaner does not climb the walls

Possible Causes Solutions
  • Clogged filter basket/canister
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Check the level of the chemicals of the water. Improper levels may allow the growth of algae making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller-house or impeller-cover.

Dolphin S100 Pool Cleaner Not Working?

If you're experiencing issues with your Dolphin S100 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

  1. Hi,

    I had my Dolphin S100 for abou three years now and was working great, since today.
    Put it in the water, it started cleaning as usual, when I came back to take it out of the water I saw the bin was empty and I put it back in the water, but the button doesn’t want to turn the blue ligh, it just flashes when I press, but it doesn’t stay on and start cleanig.

    What should be the problem and the solution.

    Thanks in advance.

    Rok

    Issue Category:
    Technical Malfunctions

    Ownership Length:
    N/A

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