Dolphin Encore Troubleshooting

The Dolphin Encore power-supply or its switch led are not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not well connected
    into the power supply inlet.
  •  Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply off. Wait 30 seconds then turn it back on

The Dolphin Encore Pool Cleaner does not move.

Cause Solution
  • The floating cable is not well connected
    into the power supply outlet.
  • An obstacle blocks the impeller,
    tracks or wheels.
  • Check that the floating cable is securely connected all the way into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller. Verify that nothing blocks the tracks or wheels.

The Dolphin Encore Pool Cleaner is moving in circles.

Cause Solution
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or
    impeller-cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of Spec.
  •  Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).
  • Place power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.

The Dolphin Encore Pool Cleaner does not turn or moves in one direction only.

Cause Solution
  • Debris stuck in the impeller-house
    or impeller-cover.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

The Dolphin Encore Pool Cleaner moves but does not clean the pool.

Cause Solution
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or
    impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).

The Dolphin Encore Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating is released for the
    correct operation of the Pool Cleaner.
  •  Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool.
  • Clean the filter basket/canister

The Dolphin Encore floating cable has kinks.

Cause Solution
  •  Clogged filter basket/canister.
  • Debris stuck in the impeller-house or
    impeller-cover
  • Clean the filter.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely
  • and let it sit for at least a day in the sun.

The Dolphin Nautilus Cc Supreme Pool Cleaner does not climb the walls.

Cause Solution
  • Clogged filter.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

The Dolphin Encore Pool Cleaner doesn’t climb the walls.

Cause Solution
  • Wonder brushes are too dry
  • Make sure the Wonder brushes or the combined brushes are soaked in water.

The Dolphin Nautilus Cc Supreme Remote control is not working

Cause Solution
  • Clogged filter basket/canister.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or
    impeller-cover.
  • Clean the filter basket/canister.
  • Check the level of the chemicals of the water. Improper levels may allow the growth of algae making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller-house or impeller-cover (according to the drawings).
➤ I have problems with my Dolphin Encore

Most Common Dolphin Encore Reported Problems

Technical Malfunctions
1 issues

Technical Malfunction Issues

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Power and Charging Issues

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Performance Issues

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Setup and Usage Issues

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Customer Support Issues

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Other Issues

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Dolphin Encore Pool Cleaner Not Working?

If you're experiencing issues with your Dolphin Encore pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

Submit an Product Issue for Dolphin Encore

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