Dolphin Explorer E70 Troubleshooting

The Dolphin Explorer E70 power supply or its switch LED are not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not properly connected to the power supply inlet.
  • The Ground Fault Interrupter is switched OFF (closed).
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back on.

The Dolphin Explorer E70 Pool Cleaner does NOT move.

Cause Solution
  • The floating cable is not properly connected to the power supply outlet.
  • Make sure that the power supply is ON.
  • An obstacle is blocking the impeller, tracks, or wheels.
  • Check that the floating cable is securely connected to the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing blocks the tracks or wheels.

The Dolphin Explorer E70 Pool Cleaner is moving in circles.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae buildup or pool water does not meet specifications.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover
  • Place power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area.
  • Correct pool and water conditions.

The Dolphin Explorer E70 Pool Cleaner does not turn or moves in one direction only

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Explorer E70 Pool Cleaner moves but does not clean the pool.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Explorer E70 Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area, while verifying a minimal distance from the pool of 3.5m / 12ft and minimal height above the ground of 11cm / 4in.
  • Check that there is enough slack in the floating cable for the Robotic Pool Cleaner to reach the entire pool.
  • Clean the filter basket.

The Dolphin Explorer E70 Pool Cleaner doesn’t climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Explorer E70 Can not connect to your Wi-Fi®, and the communication LED is blinking Green.

Cause Solution
  • The power supply is too far from the router (weak signal) or your router is not working properly
  • Reset the power supply (disconnect the power cord), and wait 1 min.
  • Check that your smartphone has a strong Wi-Fi® connectivity near the power supply (try to play any online video streaming application).
  • Check the home router if it’s working properly.
  • Locate the power supply to be as closer as possible to the home router.
  • Consider installing a Wi-Fi® extender (2.4Ghz) to ensure that you have a sufficient signal strength.
  • Note: In case the communication LED is still blinking Green, you have the option to connect via Bluetooth®.

Can not connect to your Dolphin Explorer E70 via Bluetooth®, and the communication LED is blinking Blue.

Cause Solution
  • The power supply is too far from the smart device, or your Bluetooth® is disabled, or not working properly
  • Try to turn Off and then On the Bluetooth® in your smartphone For IOS – Go to settings → Bluetooth®. For Android – Go to slider and turn Off/On the Bluetooth® icon.
  • Get closer to the power supply.
  • Ensure that you don’t have any obstructions or obstacles between you and the power supply.
  • Turn the power supply Off and then ON.
  • If none of the above troubleshooting helps, then contact the dealer for further support.
  • Try to unplug the power supply for a minute, and turn it back on.

The Dolphin Explorer E70Steady Orange light on the powersupply unit. * In selected models only

Cause Solution
  • Filter is clogged up.
  • Please clean the filter.
  • We highly recommend cleaning the filter basket after each cleaning cycle.
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Most Common Dolphin Explorer E70 Reported Problems

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