Dolphin Explorer E70 Troubleshooting

The Dolphin Explorer E70 power supply or its switch LED are not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not properly connected to the power supply inlet.
  • The Ground Fault Interrupter is switched OFF (closed).
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back on.

The Dolphin Explorer E70 Pool Cleaner does NOT move.

Cause Solution
  • The floating cable is not properly connected to the power supply outlet.
  • Make sure that the power supply is ON.
  • An obstacle is blocking the impeller, tracks, or wheels.
  • Check that the floating cable is securely connected to the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing blocks the tracks or wheels.

The Dolphin Explorer E70 Pool Cleaner is moving in circles.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae buildup or pool water does not meet specifications.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover
  • Place power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area.
  • Correct pool and water conditions.

The Dolphin Explorer E70 Pool Cleaner does not turn or moves in one direction only

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Explorer E70 Pool Cleaner moves but does not clean the pool.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Explorer E70 Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area, while verifying a minimal distance from the pool of 3.5m / 12ft and minimal height above the ground of 11cm / 4in.
  • Check that there is enough slack in the floating cable for the Robotic Pool Cleaner to reach the entire pool.
  • Clean the filter basket.

The Dolphin Explorer E70 Pool Cleaner doesn’t climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Explorer E70 Can not connect to your Wi-Fi®, and the communication LED is blinking Green.

Cause Solution
  • The power supply is too far from the router (weak signal) or your router is not working properly
  • Reset the power supply (disconnect the power cord), and wait 1 min.
  • Check that your smartphone has a strong Wi-Fi® connectivity near the power supply (try to play any online video streaming application).
  • Check the home router if it’s working properly.
  • Locate the power supply to be as closer as possible to the home router.
  • Consider installing a Wi-Fi® extender (2.4Ghz) to ensure that you have a sufficient signal strength.
  • Note: In case the communication LED is still blinking Green, you have the option to connect via Bluetooth®.

Can not connect to your Dolphin Explorer E70 via Bluetooth®, and the communication LED is blinking Blue.

Cause Solution
  • The power supply is too far from the smart device, or your Bluetooth® is disabled, or not working properly
  • Try to turn Off and then On the Bluetooth® in your smartphone For IOS – Go to settings → Bluetooth®. For Android – Go to slider and turn Off/On the Bluetooth® icon.
  • Get closer to the power supply.
  • Ensure that you don’t have any obstructions or obstacles between you and the power supply.
  • Turn the power supply Off and then ON.
  • If none of the above troubleshooting helps, then contact the dealer for further support.
  • Try to unplug the power supply for a minute, and turn it back on.

The Dolphin Explorer E70Steady Orange light on the powersupply unit. * In selected models only

Cause Solution
  • Filter is clogged up.
  • Please clean the filter.
  • We highly recommend cleaning the filter basket after each cleaning cycle.
➤ I have problems with my Dolphin Explorer E70

Most Common Dolphin Explorer E70 Reported Problems

Performance
1 issues

Technical Malfunction Issues

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Power and Charging Issues

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Performance Issues

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Setup and Usage Issues

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Customer Support Issues

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Other Issues

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Dolphin Explorer E70 Pool Cleaner Not Working?

If you're experiencing issues with your Dolphin Explorer E70 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

  1. I replaced the blue cable thinking that was my problem, but the robot still does not move. Says it is cleaning, but it is not. The tracks move but not without force, is this common? I have never had any problems, but all of a sudden it doesn’t work anymore…

    Issue Category:
    Performance

    Ownership Length:
    More than 2 years

    Reply Submit Your Own Issue

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