Polaris P965Iq Troubleshooting

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• Pump Motor
• Traction Motor Right
• Traction Motor Left

• Check for corrosion or bent pins in the power cable connection area.
• Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

4

• Pump Motor Consumption

• Check for small debris or hair in the fan impeller.
• Thoroughly clean the filter canister.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

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6

• Drive Motor Consumption Right
• Drive Motor Consumption Left

• Thoroughly clean the filter canister.
• Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

7

• Cleaner Floating

• Turn cleaner power off, then submerge cleaner according to correct procedure.

8

• Cleaner Out of the Water

• Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.

9

• N/A

• Cleaner has completed a cleaning cycle. This is not
  an error. No action required.

10

• Communication

• Turn cleaner power off and on again to reset.
• Check floating cable connection to the control unit.
  Check for corrosion or bent pins at the connection point.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

N/A

• Connection Error

• Check that the control unit is plugged into a GFCI outlet and that the LAN/WEB icons on the box are illuminated.
• If not, go through the set-up steps to reconnect to the home router or press the Wi-Fi to Phone button to connect the system in 15-minute Wi-Fi to Phone mode. Check that the router is in close enough range to the control unit. Install a Wi-Fi extender if necessary.

• Floating cable not connected

• Unplug and then reconnect the floating cable to the control unit.

• Cleaner not fully submerged.

• Remove cleaner from pool and re-submerge.

• Poor connection or need to restart cycle.

• Unplug the control unit and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.

• Propeller or wheels may be jammed and not turning correctly.

• Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.

• Cleaner not fully submerged

• Remove cleaner from pool and re-submerge.

• There is air trapped inside the cleaner housing.

• Remove cleaner from pool and re-submerge.

• The filter canister is full or dirty

• Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

• The filter canister is full or dirty.

• Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

• Tire treads worn down

• See: Replacing Wear Parts

• Confirm appropriate pool chemistry

• Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

• Not connected to electricity.

• The outlet the control unit is connected to, is not supplying electrical power. Check that the outlet to which the control unit is connected is receiving electricity.

• Cycle not started.

• Press the Start button to initiate a cleaning cycle.

• Reset needed

• Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.

• Too much cable in the water

• Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck.

• Removal needed

• Untangle the twisted cord and lay in sun to reduce memory.

• Filter canister is full or dirty.

• Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

• Brushes are worn.

• Check the wear indicator(s).

• Cable is excessively tangled.

• Untangle the twisted cord and lay in sun to reduce memory

• Bright sunlight

• Shield the lights to block sunlight and re-check if the lights are lit.

• Control box is unplugged.

• Plug the control box into a GFCI outlet.

• Power outage.

• Verify that the breaker is on and electricity is being supplied to the outlet.

• Lost internet connection.

• Check internet connection – Network may be down.

• Lost internet connection

• Check internet connection – Network may be down.

• Control box is too far from home router

• Relocate the control box as near to the home router as practical.

• Weak Wi-Fi signal

• Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network Connections in the Control Panel. Check Signal Strength meter under Wireless
  Network Connection icon while standing near the control box.
• With a smart device, search for, download,a nd use an app that can check signal strength while standing near the control box. If Wi-Fi signal is weak, consider installing a
  Wi-Fi extender.

• Control box is too far from home router

• Relocate the control box as near to the home router as practical.

• Connectivity issue with local Wi-Fi or connection to the server.

• Unplug your control box and wait 10 seconds. Plug in the box again and see if the lights illuminate.
• Check Internet connection – Network may be down

• Antenna firmware update in progress.

• Flashing may continue up to ten minutes until update is complete.