Polaris Vrx iQ Troubleshooting

User Reported Polaris Vrx iQ Problems

  • Control panel not powering
  • Flashes then shuts off
  • No power to control center
  • Wheels not turning
  • Power issues
  • Control panel unresponsive
  • Device not turning on
  • Inconsistent power supply
  • One side malfunctioning
  • User seeking solutions
➤ I have problems with my Polaris Vrx iQ

Most Common Polaris Vrx iQ Reported Problems

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Technical Malfunction Issues

Power and Charging Issues

Performance Issues

Setup and Usage Issues

Customer Support Issues

Other Issues

Troubleshooting Your Polaris Vrx iQ: Manufacturer's Recommendations

Control Issues

Polaris Vrx iQ Pool Cleaner – Lights Flash After Start/Stop

Possible Causes Solutions
  • Floating cable not connected
  • Cleaner not fully submerged
  • Poor connection
  • Propeller or wheels may be jammed
  • Unplug and then reconnect the floating cable to the control box.
  • Remove cleaner from pool and re-submerge.
  • Unplug the control box and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
  • Contact your local retailer for a diagnostic review or call Polaris Technical Support at 1-800-822-7933.

Operational Issues

Polaris Vrx iQ Pool Cleaner – Not Moving

Possible Causes Solutions
  • Not supplied with electricity
  • Cycle not started
  • Reset needed
  • Check that the outlet to which the control box is connected is receiving electricity.
  • Press the Start button to initiate a cleaning cycle.
  • Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer or Polaris Technical Support at 1-800-822-7933.

Performance Issues

Polaris Vrx iQ Pool Cleaner – Not Cleaning Effectively

Possible Causes Solutions
  • The filter canister is full or dirty
  • Brushes are worn
  • Cable is excessively tangled
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner.
  • Check the wear indicator(s) on the brushes.
  • Untangle the twisted cord and lay in sun to reduce memory.

Floating Issues

Polaris Vrx iQ Pool Cleaner – Floating Excessively

Possible Causes Solutions
  • Air trapped inside the cleaner housing
  • The filter canister is full or dirty
  • Remove cleaner from pool and re-submerge.
  • Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner.

Cable Issues

Polaris Vrx iQ Pool Cleaner – Excessive Tangling of Floating Cable

Possible Causes Solutions
  • Too much cable in the water
  • Removal needed
  • Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck.
  • Untangle the twisted cord and lay in sun to reduce memory.

Polaris Vrx iQ Pool Cleaner Not Working?

If you're experiencing issues with your Polaris Vrx iQ pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

Submit an Product Issue for Polaris Vrx iQ

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