Polaris P825 Troubleshooting

User Reported Polaris P825 Problems

  • No power to unit
  • Unit won’t move
  • Shuts off unexpectedly
  • Tracks not working
  • One side not moving
  • Rubber track coming off
  • Front roller not turning
  • Blinking light error
  • Control module failure
  • Unable to access wheels
➤ I have problems with my Polaris P825

Most Common Polaris P825 Reported Problems

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Technical Malfunction Issues

Power and Charging Issues

Performance Issues

Setup and Usage Issues

Customer Support Issues

Other Issues

Troubleshooting Your Polaris P825: Manufacturer's Recommendations

Flashing Light Indicators

Polaris P825 – Flashing Lights

Possible Causes Solutions
  • LED flashes once with one second interval.
  • LED flashes twice with one second interval.
  • LED flashes three times with one second interval.
  • Unplug the floating cable from the control unit and reconnect. If unresolved, contact local retailer or Polaris Technical Support.
  • Turn cleaner wheels to ensure they are not jammed, check brushes for debris, and start a new cleaning cycle. If unresolved, contact local retailer or Polaris Technical Support.
  • Unplug the floating cable from the control unit and reconnect. If unresolved, contact local retailer or Polaris Technical Support.

Startup Issues

Polaris P825 – Error Indicator Flashes on Startup

Possible Causes Solutions
  • Floating cable may not be plugged into the control unit correctly.
  • Cleaner may not be fully submerged.
  • Cleaner may need to be reset.
  • Propeller may be jammed.
  • Tracks may be jammed.
  • Unplug floating cable from the control unit and reconnect.
  • Remove cleaner from the pool and re-submerge.
  • Press power button OFF, then Floor/Wall setting button to begin a new cycle.
  • Contact local retailer for diagnostic review.
  • Contact local retailer for diagnostic review.

Cleaning Cycle Issues

Polaris P825 – Flashes During Cleaning Cycle

Possible Causes Solutions
  • Cleaner may be sucking air.
  • Remove cleaner from the pool and re-submerge.

Stability Issues

Polaris P825 – Does Not Stay Firmly on Pool Bottom

Possible Causes Solutions
  • There is air in the appliance casing.
  • The filter canister is full or dirty.
  • The impeller is damaged.
  • Remove cleaner from the pool and re-submerge.
  • Clean the filter canister.
  • Contact Polaris Technical Support.

Climbing Issues

Polaris P825 – Does Not Climb Pool Walls

Possible Causes Solutions
  • The filter canister is full or dirty.
  • Walls of the pool are slippery or slimy.
  • Clean the filter canister.
  • Adjust Surface Control System™ setting and perform shock chlorination treatment.

Movement Issues

Polaris P825 – Does Not Move on Startup

Possible Causes Solutions
  • No power supply to the cleaner.
  • Cleaner has shut down with error code or flashing lights.
  • Check that the outlet is receiving electricity.
  • Disconnect the control unit and wait at least 20 seconds before reconnecting. If unresolved, contact local retailer or Polaris Technical Support.

Cleaning Cycle Interruptions

Polaris P825 – Stops During Cleaning Cycle

Possible Causes Solutions
  • Cleaner is performing normal calibration operation.
  • No user action required; the pause does not affect the overall cleaning cycle.

Cable Issues

Polaris P825 – Cable Tangling in Pool

Possible Causes Solutions
  • Too much cable length in the water.
  • Use only the amount needed for the cleaner to cover the pool area and place the remaining cable on the side of the pool.

Performance Issues

Polaris P825 – Not Cleaning Effectively

Possible Causes Solutions
  • The brushes have become smooth.
  • Filter canister is full or dirty.
  • Floating cable is excessively coiled or kinked.
  • Replace the brushes.
  • Clean the filter canister.
  • Ensure the floating cable is spread out and lay it straight in the sun to remove kinks if necessary.

Polaris P825 Pool Cleaner Not Working?

If you're experiencing issues with your Polaris P825 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

  3. we bought a polaris P825 in 2018, it lasted about 2 years 3 months… and it was stored indoors while not in use for 6 months out of the year. We live in Ct. so the pool is only open about 5 months out of the year… When problems started, At first it would run for about 10 minutes and shut off… I would clean it, make sure there were no bubbles coming from the unit. ect. I brought it to Leslies pool supply where it was purchased new, they tested complete unit, I was told it needed a new control module for about $600.. Found a used P825 that the robot was in tough shape, but control module was good… for $100… it waqs used about three weeks for about 2 hours a day, and now this module is crapped out… Total friggin junk… NEVER BUY A Polaris pool cleaner!

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  7. The right rubber track keeps coming off. Can I just adjust something on the wheel, or do I need a new set? Just want to add that this is an awesome cleaner and I would recommend it to anyone.

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  8. I have a P825 that keeps shutting off after 20 seconds with a blinking light once per second when the unit starts under water. Leslie’s Pool said all diagnostics and testing were good on the motor, cord, etc., no debri in impellar or basket, reset to new cycle, did not work, checked and no loose wires for connector plug. Any ideas what else can be causing the unit and control panel to shut off after 20 seconds with a one second blinking light?

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  9. Cleaner doesn’t want to move, you can see it is on with the bubbling. But it just doesn’t want to move. It’s total clean inside. But I don’t know how to get into the area of the wheels to see if there’s something jammed in there. Any suggestions would be greatly appreciated.

    Reply Submit Your Own Issue

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