Polaris Phenom iQ+ Troubleshooting Manual: Issues and Problems

Polaris Phenom iQ+ Troubleshooting

Polaris Phenom iQ+ Error Codes

Information about the cleaner status and any relevant condition will be displayed on the control box and/or in the iAquaLink® app.

In-App Display	Solution
Pump Motor Traction Motor Right Traction Motor Left	Check for corrosion or bent pins in the power cable connection area. Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
Pump Motor Consumption	Check for small debris or hair in the fan impeller. Thoroughly clean the filter canister. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
Drive Motor Consumption Right Drive Motor Consumption Left	Thoroughly clean the filter canister. Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service
Cleaner Floating	Turn cleaner power off, then submerge cleaner according to correct procedure.
Cleaner Out of the Water	Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
N/A	Cleaner has completed a cleaning cycle. This is not an error. No action required.
Communication	Turn cleaner power off and on again to reset. Check floating cable connection to the control box. Check for corrosion or bent pins at the connection point. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
Sensor Unit	Contact approved service station for replacement
Connection Error	Check that the control box is plugged into a GFCI outlet and that the Wi-Fi icon is illuminated. If not, go through the set-up steps to reconnect to the home router. Check that the router is in close enough range to the control box. Install a Wi-Fi extender if necessary.

The Polaris Phenom iQ+ Lights on control box flash after pressing Start/Stop

Cause	Solution
Floating cable not connected	Unplug and then reconnect the floating cable to the control box.
Cleaner not fully submerged	Remove cleaner from pool and re-submerge
Poor connection or need to	Unplug the control box and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
Propeller or wheels may be jammed and not turning correctly	Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.

The Polaris Phenom iQ+ flashing lights appear on the control box during the cleaning cycle

Cause	Solution
Cleaner not fully submerged	Remove cleaner from pool and re-submerge

The Polaris Phenom iQ+ cleaner does not stay on the pool surface or is floating excessively

Cause	Solution
There is air trapped inside the cleaner housing	Remove cleaner from pool and re-submerge
The filter canister is full or dirty	Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner

The Polaris Phenom iQ+ cleaner is not climbing walls

Cause	Solution
The filter canister is full or dirty	Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
Tire treads worn down	See Replacing Worn Parts.
Confirm appropriate pool chemistry	Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.

The Polaris Phenom iQ+ cleaner is not moving

Cause	Solution
Not supplied with electricity.	The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
Cycle not started	Press the Start button to initiate a cleaning cycle.
Reset needed	Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.

The Polaris Phenom iQ+ floating cable has excessive tangling

Cause	Solution
Too much cable in the water	Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck
Removal needed	Untangle the twisted cord and lay in sun to reduce memory

The Polaris Phenom iQ+ cleaner is not cleaning the pool effectively

Cause	Solution
The filter canister is full or dirty	Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner
Brushes are worn	Check the wear indicator(s)
Cable is excessively tangled	Untangle the twisted cord and lay in sun to reduce memory

Most Common Polaris Phenom iQ+ Reported Problems

Polaris Phenom iQ+ Pool Cleaner Not Working?

If you're experiencing issues with your Polaris Phenom iQ+ pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.