The Aiper Orca 800 Mate cable twists or coils up
| Possible reason | Corrective action |
| The cable is not fully released | Unplug the power cord and fully release the cable |
| Obstruction in the pool | Remove the obstruction |
| Stuck on main drain outlet | Turn off the pool filter system |
The Aiper Orca 800 Mate cleaner does not reach all pool areas
| Possible reason | Corrective action |
| The power supply unit is improperly positioned | Place the power supply unit at a proper position to reach all pool areas |
| There is algae on the pool floor and it can’t be cleaned since it floats easily after the machine passes by | Before using the cleaner, please clean the algae on the floor or walls in case it floats when the machine passes by |
| The pool shape is not regular | The ideal pool shapes are ROUND, OVAL, RECTANGULAR, KIDNEYLIKE. Please place the robot on the area that needs specific cleaning |
| The pool filter system and pump are running | Turn off the pool filter system and pump |
| The cable is not long enough in the pool | Release the cable |
The Aiper Orca 800 Mate cleaner does not work
| Possible reason | Corrective action |
| The power cord is not plugged well | Plug the power cord tightly |
| The robot is damaged during transportation | Contact Customer Service |
| The cleaner does not match the local rated voltage | Contact Customer Service |
| Electric Fault | Contact Customer Service |
| The cleaner gets blocked | Contact Customer Service |
The Aiper Orca 800 Mate sits at the bottom of the pool and won’t move after several passes
| Possible reason | Corrective action |
| 1. Check if the LED indicators on the power supply unit flash. If yes, it’s probably because it has completed the scheduled 1H working cycle (default time);
2. There is a blockage in the filter baskets. |
1. Reset the cleaning time to 1H/2H/3H.
2. Clean up the filter tray and restart the machine. |
I just got a slow, blinking red light and it never starts moving
Issue Category:
Technical Malfunctions
Ownership Length:
N/A
1hr light 3hr light flash but does not run
Could this be an alarm code or this thing take a dump
Submit Your Own IssueMy cord is twisting. i extend it to allow it to fully untwist but it’s not enough. How can the cord be complete untwisted or is a replacement possible?
Submit Your Own IssuePower supply lights up & works fine. Vacuum itself is not working at all. Neither motor is turning on..HELP!
Submit Your Own IssueThank you.
Control box won’t light up. I have been trying for a few days without much luck and my 2 year old vacuum won’t move. The boxes that plugs into the wall seems to be dead but I can’t find a replacement – it’s an Aiper Orca 800 33′ cord. Is there anything I can do?
Submit Your Own IssueBrand new unit – using for first time. Checked manual several times, online videos. Checked all connections. Powers up, lights flash – it doesn’t move an inch
Submit Your Own IssueThe unit just stopped working
Submit Your Own IssueI highly recommend avoiding this subpar product as it will only lead to disappointment.
The cord on this product is incredibly frustrating as it becomes tangled within just one lap around the pool. It’s absolutely maddening. Additionally, the sides of the device fail to securely clip in place, so when you lift it out of the pool, all the debris that you painstakingly spent 45 minutes untangling the cord for simply spills out from the sides
Submit Your Own Issue