The Aiper Orca 1200 Pro cable twists or coils up
| Possible reason | Corrective action |
| The cable is not fully released | Unplug the power cord and fully release the cable |
| Obstruction in the pool | Remove the obstruction |
| Stuck on main drain outlet | Turn off the pool filter system |
The Aiper Orca 1200 Pro cleaner does not reach all pool areas
| Possible reason | Corrective action |
| The power supply unit is improperly positioned | Place the power supply unit at a proper position to reach all pool areas |
| There is algae on the pool floor and it can’t be cleaned since it floats easily after the machine passes by | Before using the cleaner, please clean the algae on the floor or walls in case it floats when the machine passes by |
| The pool shape is not regular | The ideal pool shapes are ROUND, OVAL, RECTANGULAR, KIDNEYLIKE. Please place the robot on the area that needs specific cleaning |
| The pool filter system and pump are running | Turn off the pool filter system and pump |
| The cable is not long enough in the pool | Release the cable |
The Aiper Orca 1200 Pro cleaner does does not climb walls
| Possible reason | Corrective action |
| The filter baskets need to be cleaned | Clean and wash the filter baskets |
| The PVC rollers are worn or consumed too much | Replace new rollers |
The Aiper Orca 1200 Pro cleaner does not work
| Possible reason | Corrective action |
| The power cord is not plugged well | Plug the power cord tightly |
| The robot is damaged during transportation | Contact Customer Service |
| The cleaner does not match the local rated voltage | Contact Customer Service |
| Electric Fault | Contact Customer Service |
| The cleaner gets blocked | Contact Customer Service |
The Aiper Orca 1200 Pro sits at the bottom of the pool and won’t move after several passes
| Possible reason | Corrective action |
| 1. Check if the LED indicators on the power supply unit flash. If yes, it’s probably because it has completed the scheduled 1H working cycle (default time);
2. There is a blockage in the filter baskets; 3.The belt is broken. If the belt is fine, there should be wrong with the motor, please contact customer service. |
1. Reset the cleaning time to 1H/2H/3H;
2. Clean up the filter baskets and restart the machine; Replace the belts. (Note: Please don’t use the cleaner immediately after spraying pool chemicals, otherwise it will break belts easily) |
The Aiper Orca 1200 Pro spends all its time in the deep area without visiting the shallow area
| Possible reason | Corrective action |
| The pool shape is not regular like ROUND/ OVAL/RECTANGULAR | Paste the included floating blocks on the shell surface (refer to 4.3 on the manual) to widen the cleaning coverage |
I have a plug in super unit. It will not power on.
Submit Your Own IssueCord and outlet are good.
My Orca 1200 only moves in stationary circles. Both wheels are moving but in opposite directions. I have changed cycles and have also unplugged and replugged. Thanks in advance for any advice.
Submit Your Own IssueLooks like a motor burned up on the unit. Opened bottom to investigate and found black char and a silica pouch inside. Owned the unit for 2 seasons.
Submit Your Own IssueMy cleaner was working fine, but now when it comes down the wall or turns on its side it gets stuck there and doesn’t move
Submit Your Own Issue