Hayward Trivac 500 Troubleshooting

The Hayward Trivac 500 Slow or no forward movement

Cause Solution
  • Low or no water pressure
  • Check filtration and booster pumps, valves, cleaner connections.
  • Check Cleaner pressure. (backwash)

The Hayward Trivac 500 Cleaner does not reach farthest point in pool

Cause Solution
  • Hose too short
  • Add extra hose section if necessary

The Hayward Trivac 500 Cleaner unable to clear obstacles (stairs, steps…)

Cause Solution
  • Hose too short
  • Add extra hose section

The Hayward Trivac 500 Hose frequently tangles

Cause Solution
  • Float not properly placed
  • Check position of floats on the hose
  • Hose too long
  • Check hose length
  • Sweep hose not moving
  • Check sweep hose for holes or clogs, increase sweep hose power

The Hayward Trivac 500 Sweep hose sprays out of pool

Cause Solution
  • Sweep hose power too strong
  • Reduce sweep hose power

The Hayward Trivac 500 Little or no sweep host movement

Cause Solution
  • Sweep hose power too weak
  • Increase hose power
  • Hole in sweep hose
  • Replace sweep hose
  • Debris clogging sweep hose
  • Disconnect sweep hose and flush out

The Hayward Trivac 500 running on side or upside down

Cause Solution
  • Heavy debris
  • Empty Bag
  • Incorrect pressure setting
  • Check operating pressure

The Hayward Trivac 500 Cleaner cannot climb to the surface in TOP mode

Cause Solution
  • Incorrect pressure setting
  • Check operating pressure
  • Too much heavy debris in bag
  • Empty bag

The Hayward Trivac 500 Cleaner runs in small circles

Cause Solution
  • Hose assembly bent
  • Layout in sun until straight

The Hayward Trivac 500 Cleaner get stuck on shallow area of pools (beach entry, tanning shelf…)

Cause Solution
  • The sweep hose may interfere with obstacle
  • Operate the cleaner without the sweep hose

The Hayward Trivac 500 Cleaner inability to recover from obstacle or specific areas

Cause Solution
  • The sweep hose may interfere with obstacle
  • Operate the cleaner without the sweep hose
  • Operating pressure too low
  • Check operating pressure

The Hayward Trivac 500 Cleaner does not cover the entire pool

Cause Solution
  • The sweep hose affects cleaning pattern of cleaner
  • Operate the cleaner without the sweep hose
I have problems with my Hayward Trivac 500

Most Common Hayward Trivac 500 Reported Problems

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Technical Malfunction Issues

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Power and Charging Issues

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Performance Issues

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Setup and Usage Issues

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Customer Support Issues

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Other Issues

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Hayward Trivac 500 Pool Cleaner Not Working?

If you're experiencing issues with your Hayward Trivac 500 pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

  1. How do you keep the tail sweep in the pool and shooting water (salt) all over my windows. I’ve got the pressure turned way down. Perhaps you have a foam type end like Polaris has for their pressure cleaners.

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