Hayward Navigator Pro Troubleshooting

The Hayward Navigator Pro Slow/no forward movement

Cause Solution
  • Lack of/improper water flow through cleaner
  • Check water flow with Flow Gauge and adjust as per Step 5
  • Blockage of the Cleaner throat
  • Clear blockage
  • Worn shoes
  • Replace shoes
  • Worn wings
  • Replace wings
  • Improper cleaner model for application
  • Call 1300 POOLS 1

The Hayward Navigator Pro Cleaner fails to climb vertical walls gunite/concrete pool

Cause Solution
  • Improper shoes for application
  • Call 1300 POOLS 1
  • Lack of/improper water flow through cleaner
  • Check water flow with Flow Gauge and adjust as per Step 5
  • Blockage of the Cleaner throat
  • Clear blockage
  • Worn shoes
  • Replace shoes
  • Worn wings
  • Replace wings
  • Hose too short
  • Install additional hose sections per installation instructions.
  • Improper tension on rear flap
  • Turn rear flap adjuster to III

The Hayward Navigator Pro Cleaner climbs to water surface and sucks air

Cause Solution
  • Steering failure
  • .Check and clean rear screen
  • Check to see that cone gear is free and rotates
    smoothly in both directions
  • Check medium turbine and spindle gear assemblies for malfunction

The Hayward Navigator Pro Cleaner head “floats”

Cause Solution
  • Cleaner head is HEAVIER than WATER, and should not “float
  • Remove all air from cleaner head. Stop all air from entering the pool through the return lines. If cleaner head and hose are covered with fine bubbles, give the hose a good tug. This will release the air bubbles and allow the cleaner head to settle to the bottom of the pool until the hose is covered with bubbles again.
  • The Cleaner head is actually being pulled or lifted  off the bottom of the pool by the cleaner hose, or return line flow –either at the surface or at the bottom of the pool –or both.
  • Readjust return outlets to prevent water flow interfering with cleaner head and/or hose

The Hayward Navigator Pro Cleaner sticks at steps, corners, etc.

Cause Solution
  • Improper water flow
  • Check water flow with Flow Gauge and adjust as per Step 5
  • Worn shoes
  • Replace shoes
  • Worn wings
  • Replace wings
  • Hose too short
  • Steering failure
  • Steering failure
  • Check and clean rear screen
  • Check to see that cone gear is free and rotates smoothly in both directions
  • Check steering program and troubleshoot –then:
    • clean, repair or replace gearbox
    • check pod/Aframe connection and REPLACE IF NECESSARY. DO NOT ATTEMPT TO RETIGHTEN LOOSE PODS.
    • check medium turbine and spindle gear assemblies
➤ I have problems with my Hayward Navigator Pro

Most Common Hayward Navigator Pro Reported Problems

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Technical Malfunction Issues

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Power and Charging Issues

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Performance Issues

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Setup and Usage Issues

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Customer Support Issues

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Other Issues

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Hayward Navigator Pro Pool Cleaner Not Working?

If you're experiencing issues with your Hayward Navigator Pro pool equipment, you're not alone. Many users have faced similar challenges and have shared their experiences to help others troubleshoot and resolve these problems.

Submit an Product Issue for Hayward Navigator Pro

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