The Aqua Products EVO 614 iQ cleaner does not stay on the pool surface or is floating excessively
| Possible reason | Corrective action |
| There is air trapped inside the cleaner housing. |
Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister). |
| The filter canister is full or dirty | Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister). |
The Aqua Products EVO 614 iQ cleaner is not climbing walls
| Possible reason | Corrective action |
| The filter canister is full or dirty | Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister). |
| Confirm appropriate pool chemistry | Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments. |
The Aqua Products EVO 614 iQ cleaner is not moving
| Possible reason | Corrective action |
| Not connected to electricity. | The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity. |
| Cycle not started. | Press the Start button to initiate a cleaning cycle. |
| Reset needed | Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Technical Support at 1-800-822-7933. |
The Aqua Products EVO 614 iQ cable is tangling in the pool
| Possible reason | Corrective action |
| Cable is not spread evenly in the water |
Verify the floating cable enters the water near the middle of the pool length. Spread all of the floating cable carefully in the pool, ensuring there are no kinks or coils. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. Follow the procedure in Cord Tangling to avoid and correct tangled cord. |
The Aqua Products EVO 614 iQ cleaner is not cleaning the pool effectively.
| Possible reason | Corrective action |
| Filter canister is full or dirty | Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister). |
| Brushes are worn. | Check the wear indicator(s). Contact your local dealer for spare parts. |
| Cable is excessively tangled. | Untangle the twisted cord and lay in sun to reduce memory. (See: Cord Tangling). |