The Kreepy Krauly Prowler 820 cleaner cable twisting or cable coils up.
| Possible reason | Corrective action |
| Obstruction in pool Cleanis getting stuck on the main drain cover Excess cable in the pool |
Remove obstruction in pool. Turn off pump and install main drain cover ring. Straighten cable and lay in sun periodically. Remove excess cable from pool. |
The Kreepy Krauly Prowler 820 cleaner is moving in
circles.
| Possible reason | Corrective action |
| Dirt stuck in moving parts Tracks worn due to extended use Power supply positioned incorrectly Wrong mounting of bottom lid Algae in pool. |
Remove dirt from moving parts. Contact your dealer. Replace tracks. Place power supply in a position so that the cleaner can reach all walls. Lock bottom lid in the right position. Correct pool and water conditions. |
The Kreepy Krauly Prowler 820 cleaner does not reach
all areas of the pool.
| Possible reason | Corrective action |
| Power supply positioned incorrectly Cleaner does not climb walls Algae on pool walls and floo Pool filter and pump is o Cleaner is not turning 90° on pool floor or turning more than 90° |
Place power supply in a position so that the cleaner can reach all walls. Check reasons for not climbing walls below. Brush pool walls and floo . Turn off pool filter and pump and run another cleaning cycle. Improve floor movement by shifting handle float position. |
The Kreepy Krauly Prowler 820 cleaner does not climb walls.
| Possible reason | Corrective action |
| Cleaner is too heavy Algae on walls Water temperature too low and/or too high Brushes are worn Slippery ceramic wall tiles Debris caught around impeller Cleaner is too light from trapped air Unsuitable pH level |
Clean and wash cartridge. Brush walls. Ideal water temperature between 54-90° F (12-32° C) Replace brushes – contact your dealer. Consult with your dealer about special brushes. Remove impeller tube. Clean impeller. Turn cleaner upside down under water to remove trapped air. Check pH level – should be between 7.4 – 7.8; minimum level of 7.2. |
The Kreepy Krauly Prowler 820 cleaner’s motor not working.
| Possible reason | Corrective action |
| Impeller blocked Drive system blocked Electrical problem – motor unit, floating cable, or power supply |
Remove impeller tube. Clean impeller. Clean tracks and wheels. Consult with your dealer or service center. |
The Kreepy Krauly Prowler 820 cleaner will not sink.
| Possible reason | Corrective action |
| Air caught in trapped in cleaner Combined brush is dry |
Turn cleaner upside down under water to remove trapped air. Wash the cartridge. Remove calcium deposits or other chemical sediments. Open two inlet flaps in the bottom lid to remove dirt and/or trapped air. Soak brushes in water. |
The Kreepy Krauly Prowler 820 cleaner’s power supply or power supply switch light is not working.
| Possible reason | Corrective action |
| Not plugged in properly or main socket is damaged |
Reconnect and check main power supply. |
The Kreepy Krauly Prowler 820 cleaner operator neglect.
| Possible reason | Corrective action |
| Operator has damaged cleaner Operator has pulled on the cable Operator does not maintain cleaner Cleaner was powered on while not in water Power supply got wet Normal wear from extended use. |
Replace broken/damaged parts. Repair loose electrical wiring. Purchase or clean cartridge and cleaner. Seals may be damaged. Replace motor unit. Needs to be repaired or replaced. Routine servicing needed. |
My unit is difficult to power up. Sometimes I have to unplug the unit to get it to turn off before I can power it back up for it to work. Getting it to function is strictly a hit or miss situation.
Submit Your Own IssueThe movement track on our kreepy krawly doesnt catch and is having a hard time moving. It’s has power and is trying very hard to move, just won’t. What can I do to fix this?
Submit Your Own IssueThanks
It starts for about 2 seconds and then stops completely
Submit Your Own IssueKreppy Krauly stays in the deep end of the pool does not move to the shallow end?
Submit Your Own IssueHi,
My Prowler 820 moves well in the pool but only stirs up dirt in the water. There’s nothing in the cartridge at the end of cleaning.
Is there a solution to fix this problem?
Submit Your Own Issue