Dolphin Active 60 Troubleshooting

➤ I have problems with my Dolphin Active 60

Most Common Dolphin Active 60 Reported Problems

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Technical Malfunction Issues

Power and Charging Issues

Performance Issues

Setup and Usage Issues

Customer Support Issues

Other Issues

Troubleshooting Your Dolphin Active 60: Manufacturer's Recommendations

Power and Battery Issues

Dolphin Active 60 – Power Supply or Switch LED Not Working

Possible Causes Solutions
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not properly connected to the power supply inlet.
  • The Ground Fault Interrupter is switched OFF (closed).
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back on.

Movement and Operation Issues

Dolphin Active 60 – Pool Cleaner Does Not Move

Possible Causes Solutions
  • The blue floating cable is not connected into the power supply.
  • An obstacle is blocking the impeller, tracks or wheels.
  • Pool cleaner is out of water.
  • Check that the blue floating cable is securely connected into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing is blocking the tracks or wheels.

Dolphin Active 60 – Pool Cleaner Moves in Circles

Possible Causes Solutions
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae buildup or pool water does not meet specifications.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • Place power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area.
  • Correct pool and water conditions.

Dolphin Active 60 – Pool Cleaner Does Not Turn or Moves in One Direction Only

Possible Causes Solutions
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

Performance Issues

Dolphin Active 60 – Pool Cleaner Moves but Does Not Clean the Pool

Possible Causes Solutions
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.

Dolphin Active 60 – Pool Cleaner Cleans Only Part of the Pool

Possible Causes Solutions
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area, while verifying a minimal distance from the pool of 3.5m / 12ft and minimal height above the ground of 11cm / 4in.
  • Check that there is enough slack in the floating cable for the Robotic Pool Cleaner to reach the entire pool.
  • Clean the filter basket.

Dolphin Active 60 – Floating Cable Has Kinks

Possible Causes Solutions
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

Dolphin Active 60 – Pool Cleaner Does Not Climb the Walls

Possible Causes Solutions
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller house or impeller cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
  • Adjust chemical levels and scrub walls.
  • Remove debris stuck in the impeller house or impeller cover.

Submit an Product Issue for Dolphin Active 60

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