The Aqua Products EVO 502 cleaner does not stay on the pool surface or is floating excessively
| Possible reason | Corrective action |
| There is air trapped inside the cleaner housing. |
Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister). |
| The filter canister is full or dirty | Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister). |
The Aqua Products EVO 502 cleaner is not climbing walls
| Possible reason | Corrective action |
| The filter canister is full or dirty | Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister). |
| Confirm appropriate pool chemistry | Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments. |
The Aqua Products EVO 502 cleaner is not moving
| Possible reason | Corrective action |
| Not connected to electricity. | The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity. |
| Cycle not started. | Press the Start button to initiate a cleaning cycle. |
| Reset needed | Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Technical Support at 1-800-822-7933. |
The Aqua Products EVO 502 cable is tangling in the pool
| Possible reason | Corrective action |
| Cable is not spread evenly in the water |
Verify the floating cable enters the water near the middle of the pool length. Spread all of the floating cable carefully in the pool, ensuring there are no kinks or coils. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. Follow the procedure in Cord Tangling to avoid and correct tangled cord. |
The Aqua Products EVO 502 cleaner is not cleaning the pool effectively.
| Possible reason | Corrective action |
| Filter canister is full or dirty | Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister). |
| Brushes are worn. | Check the wear indicator(s). Contact your local dealer for spare parts. |
| Cable is excessively tangled. | Untangle the twisted cord and lay in sun to reduce memory. (See: Cord Tangling). |
Two years ago, I purchased an Aqua Products Evo502 Robotic Pool Cleaner, an Automatic Vacuum for Inground Pools. It has stopped working. There is power to the control box and the blue light is on. However, when I press the start button, it initially starts and then stops and doesn’t start again. Can you provide guidance on how to fix the issue and/or the equipment so that it will work again?
Submit Your Own IssueI’ve owned it for two years and operated it without a problem. However, it now stops working. It may start and blow out some water, but then it does not work (or move). Or it simply does not start. I’ve cleaned out the filter and checked the treads, etc., for debris, but there is no debris, and the filter is clean. I’ve checked the power, and the unit is receiving power, as there is a blue light on the Control Box. Any assistance would be appreciated.
Submit Your Own IssueJust goes over dirt on bottom not sucking it up?
I cleaned out the basket, just doesn’t seem to have the same suction as last year
Submit Your Own Issue