The Aiper Orca 1300 cable twists or coils up
| Possible reason | Corrective action |
| The cable is not fully released | Unplug the power cord and fully release the cable |
| Obstruction in the pool | Remove the obstruction |
| Stuck on main drain outlet | Turn off the pool filter system |
The Aiper Orca 1300 cleaner does not reach all pool areas
| Possible reason | Corrective action |
| The power supply unit is improperly positioned | Place the power supply unit at a proper position to reach all pool areas |
| There is algae on the pool floor and it can’t be cleaned since it floats easily after the machine passes by | Before using the cleaner, please clean the algae on the floor or walls in case it floats when the machine passes by |
| The pool shape is not regular | The ideal pool shapes are ROUND, OVAL, RECTANGULAR, KIDNEYLIKE. Please place the robot on the area that needs specific cleaning |
| The pool filter system and pump are running | Turn off the pool filter system and pump |
| The cable is not long enough in the pool | Release the cable |
The Aiper Orca 1300 cleaner does not climb walls
| Possible reason | Corrective action |
| The filter baskets need to be cleaned | Clean and wash the filter baskets |
| The PVC rollers are worn or consumed too much | Replace new rollers |
The Aiper Orca 1300 cleaner does not work
| Possible reason | Corrective action |
| The power cord is not plugged well | Plug the power cord tightly |
| The robot is damaged during transportation | Contact Customer Service |
| The cleaner does not match the local rated voltage | Contact Customer Service |
| Electric Fault | Contact Customer Service |
| The cleaner gets blocked | Contact Customer Service |
The Aiper Orca 1300 sits at the bottom of the pool and won’t move after several passes
| Possible reason | Corrective action |
| 1. Check if the LED indicators on the power supply unit flash. If yes, it’s probably because it has completed the scheduled 1H working cycle (default time);
2. There is a blockage in the filter baskets; 3.The belt is broken. If the belt is fine, there should be wrong with the motor, please contact customer service. |
1. Reset the cleaning time to 1H/2H/3H;
2. Clean up the filter baskets and restart the machine; Replace the belts. (Note: Please don’t use the cleaner immediately after spraying pool chemicals, otherwise it will break belts easily) |
The Aiper Orca 1300 spends all its time in the deep area without visiting the shallow area
| Possible reason | Corrective action |
| The pool shape is not regular like ROUND/ OVAL/RECTANGULAR | Paste the included floating blocks on the shell surface (refer to 4.3 on the manual) to widen the cleaning coverage |